This policy explains when something bought from JY CAR CARE SDN BHD 202601033332 (1695427-P) can be returned, refunded or exchanged, what proof is needed, and how quickly you must speak up.
Knowing When a Claim Can Be Made
What you buy here is not exchangeable or refundable, and that rule gives way in only four cases:
The wrong item arrived: the merchant sent something other than what you ordered.
It is not what was advertised: what reached you does not line up with the specifications, description, features or information shown for it on the website.
It arrived in poor condition: the item was spoiled, damaged or defective when it got to you.
It came too late: delivery ran past the timeline set out in the Shipping Policy.
Recording the Proof We Will Ask For
A claim is only as strong as its evidence, so please have all of this ready:
An unboxing video: one clear, continuous recording showing the parcel before it was opened, the shipping label, the packaging, and the item you found inside.
A first-use video: a clear recording of you using the item for the first time, wherever that applies.
Whatever else is asked for: photographs, order details or other supporting documents requested while your claim is looked at.
Sending Your Request in Time
Write to customer support at jycarcare@outlook.com within 24 hours of the item reaching you, saying what went wrong and attaching the evidence above.
Understanding What Cannot Be Accepted
A request arriving once the 24-hour reporting period has passed, or one without the supporting evidence, will not be accepted.
If you are unsure whether your case fits, ask anyway, since we would rather work through it than leave you wondering:
📧 Write to us: jycarcare@outlook.com
🏢 Find us at: 75A, JALAN PULAI PERDANA 11, TAMAN SRI PULAI PERDANA, 81110 JOHOR BAHRU, JOHOR
🌐 Or online: https://jycarcare.com/contact-us/