This policy explains how your order is prepared, which parts of the country JY CAR CARE SDN BHD 202601033332 (1695427-P) can reach, and how long the journey usually takes, so nothing about it has to be guessed at.
Checking Whether We Reach You
Two regions are served, and your parcel is handled with the same care whichever one it is heading for:
Peninsular Malaysia: delivery is available to all states.
East Malaysia: delivery is available right across Sabah & Sarawak.
Waiting While Your Order Is Packed
Your order is prepared and sent on its way within 1–3 business days, a count that moves on working days alone, so weekends and public holidays are never counted against it. The moment it is packed and dispatched, a confirmation email reaches you with the tracking information for that order.
Estimating When It Will Arrive
There is no overnight or next-day delivery on offer, so the windows below are what you can sensibly plan around:
One honest caveat: those windows are estimates rather than fixed dates, and they can slip when courier operations are stretched, when seasonal holidays come round, or when extreme weather gets in the way.
Paying Nothing for Standard Delivery
You get Free Shipping: the standard delivery charge is waived and stays waived, as part of the value you are meant to walk away with. The one thing worth flagging is that a charge on particular bulk or specialised promotional orders may be worked out at checkout from the total weight and the destination, if that applies to what you have bought.
Following Your Parcel
Once your parcel sits with the courier partners, an email or SMS comes through with its tracking number and a direct link, letting you watch where it has got to in real time.
If anything about your delivery looks wrong, tell us, since we would far rather sort it out than leave you guessing:
📧 Write to us: jycarcare@outlook.com
🏢 Find us at: 75A, JALAN PULAI PERDANA 11, TAMAN SRI PULAI PERDANA, 81110 JOHOR BAHRU, JOHOR
🌐 Or online: https://jycarcare.com/contact-us/