This policy explains how to call off an order you have placed with JY CAR CARE SDN BHD 202601033332 (1695427-P), how long that stays possible, and when the money makes its way back to you.
Knowing How Long You Have
You have 24 hours from the moment of purchase to cancel and get a full refund of what you paid. After those 24 hours, cancelling may not be possible, because an order already processed or already shipped has gone beyond the point where it can be pulled back.
Asking Us to Cancel
Reach the customer service team as soon as you have decided, with your Order Number to hand, and the status of that order will be checked so you can be told straight away whether it is still eligible for cancellation.
Waiting for Your Refund
Once a cancellation has been approved, your refund goes back to the original payment method you paid with, and it needs 7–14 business days to be processed and to appear in your account.
Whatever stage your order has reached, say so and it will be looked into, because we would rather sort it out than leave you guessing:
📧 Write to us: jycarcare@outlook.com
🏢 Find us at: 75A, JALAN PULAI PERDANA 11, TAMAN SRI PULAI PERDANA, 81110 JOHOR BAHRU, JOHOR
🌐 Or online: https://jycarcare.com/contact-us/